MASSAGE CHAIR WARRANTY INFORMATION

Factory Refurbished Human Touch® (formerly known as Interactive Health) Massage Chairs include a manufacturer's 6-month Limited Warranty against mechanical defects (cosmetics are not covered). Parts are covered for six months from the original date of purchase. Factory Service (Labor) and Shipping are covered for 60 days from the date of purchase (except iJoy® which is covered for 30 days). The warranty is not valid if the product has been misused or damaged in any way that is beyond the control of the manufacturer. The chair (or parts) may need to be returned to the manufacturer for service by technicians. Chairs are packed for shipping and require minor assembly (White Glove delivery, setup and box removal is available on all chairs for an additional fee). Extended warranties and not available on Factory Refurbished Chairs. Warranty is not valid for chairs shipped out of the United States and Canada.

New Human Touch® Massage Chairs have a three year structural warranty (except iJoy®). New HTT™ massage chairs come with a manufacturer's one-year limited warranty against mechanical defects (cosmetics are not covered). Parts are covered for one year from the original date of purchase. Factory Service and Shipping are covered for 90 days from the date of purchase. New iJoy® Robotic Massage Chairs are covered by a one-year structural, one-year parts, and 90-day Factory Service warranty. The manufacturer's warranties are not valid if the product has been misused or damaged in any way that is beyond the control of the manufacturer. The chair (or parts) may need to be returned to the manufacturer for service by technicians. Chairs are packed for shipping and require minor assembly (White Glove delivery, setup and box removal is available on all chairs for an additional fee). Warranty is not valid for chairs shipped out of the United States and Canada.

CANADIAN CUSTOMERS: Canadian In-Home Service is only available in major metropolitan areas. Human Touch® (formerly known as Interactive Health) is not responsible for any duties, taxes, or other fees associated with the import or export of products covered under this warranty program. Warranty is not valid for chairs shipped out of the United States and Canada.


Warranty Information:
In the rare instance that something goes wrong with a HTT or a Get-a-Way chair, an extended warranty will provide you with the piece of mind that your purchase will be covered by Interactive Health after the standard warranty expires. An extended warranty will also provide you with access to Interactive Health's extended service hotline, ensuring that repairs are performed using approved methods and materials by authorize personnel. Extended warranties are not available on refurbished products.

For as little as
$7 per month
you can protect your investment.

PROTECTION PLAN BENEFITS AND COST OF OWNERSHIP
 
Service
Feature
Standard
Warranty
One(1) Year
Extended
Two(2) Year
Extended
Three(3) Year
Extended
Five(5) Year
Extended
 
HTT Chair (HTT Models) & iJoy Chair (Only 1 & 2 Year Extended Warranties are available for iJoy Massage Chairs)
  In-Home Service
NONE
N/A
NONE
NONE
NONE
  
  Free Return Shipping
90 Days
N/A
2 Years
3 Years
5 Years
  
 
Factory Labor
90 Days
N/A
2 Years
3 Years
5 Years
  
  Parts and Materials
1 Year
N/A
2 Years
3 Years
5 Years
  
Getaway Chair (EMS/RMS Models)
  In-Home Service
90 Days
1 Year
2 Years
3 Years
5 Years
  Free Return Shipping
1 Year
1 Year
2 Years
3 Years
5 Years
  Factory Labor
1 Year
1 Year
2 Years
3 Years
5 Years
  Parts and Materials
3 Years
3 Years
3 Years
3 Years
5 Years
  MSRP
Included
$149.00
$199.00
$299.00
$399.00
  

COST PER MONTH ONCE PLAN COVERAGE BEGINS
 
Standard
Warranty
One(1) Year
Warranty
Two(2) Year
Warranty
Three(3) Year
Warranty
Five(5) Year
Warranty
 
  Cost of Coverage
No Cost
$16.65
$9.48
$9.06
$7.00
  

AVERAGE CONSUMER COST FOR OUT OF WARRANTY REPAIRS
 
Owner
Repair
In-Home
Repair
Factory Repaired
  
  Labor
$0
$225
$195
  
  In-Home Pickup
$0
$0
$100
  
  Shipping
$50
$50
$300
  
  Parts
$350
$350
$350
  
  Total
$400
$625
$945